Frequently Asked Questions

Material used

Our cookie cutters are made using a 3D printer with non-toxic, food-grade PLA filament.

Size information

All cookie cutters are measured by their longest dimension. For example, an 80mm cookie cutter means that its longest dimension is 80mm, usually the diagonal.

Care instructions

CAUTION: OUR COOKIE CUTTERS ARE NOT DISHWASHER SAFE. To clean them, gently hand wash with mild soap, rinse in cold water, and dry thoroughly to prevent deformation.

Completion time

Our cookie cutters are made to order; we do not keep any stock. The current average production time is indicated on the website banner and updated regularly.

Shipping

The shipping time is indicated on the website banner. This is the time required to print your order before shipping.

We ship throughout France via Colissimo.

We ship to Belgium with Colissimo or Mondial Relay.

For other countries, please feel free to contact us at the following address: contact@cassiebiscuitlab.fr

Shipment tracking

When the order is shipped, an email will be sent with the tracking number.

Returns and exchanges

We do not accept returns or exchanges on cookie cutters, which are made to order. If you have any problems, please contact us at the following email address: contact@cassiebiscuitlab.fr